Our Commitment to Excellence
At Casio Store, we understand that purchasing luxury timepieces and fine jewelry requires confidence in both the product and the purchasing experience. Our Shipping & Returns Policy has been carefully crafted to provide our discerning clientele with transparency and peace of mind, reflecting the premium quality of the products we offer.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Order Minimum |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | No minimum |
| Free Shipping | Free | 15-25 business days after shipment | EMS | $50+ orders |
Please Note: Delivery estimates are based on business days and do not include customs processing time for international orders. We serve customers globally, excluding some remote areas in Asia and other specified regions.
International Shipping
For our international clientele, please be aware that:
- Customs duties and import taxes are the responsibility of the recipient
- Delivery times may vary based on customs processing
- All shipments include tracking information
Returns & Exchanges Policy
Policy Highlights
- Return Window: 15 days from delivery date
- Condition Requirements: Unworn, undamaged, with original packaging and tags
- Refund Processing: 5-7 business days after receipt and inspection
- Return Shipping: Customer responsibility (except for defective items)
Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following criteria:
- The item must be in its original, unworn condition
- All original tags, packaging, and documentation must be intact
- The return must be initiated within 15 days of delivery
- A valid proof of purchase must be provided
- The item must not show any signs of wear, damage, or alteration
Non-Returnable Items
Due to the nature of luxury goods and customization services, the following items cannot be returned or exchanged:
- Customized or personalized luxury watches and jewelry
- Items with engraved elements or special modifications
- G Shock Diamond series with custom settings
- Any item that has been worn, damaged, or altered
- Products missing original packaging, tags, or documentation
Step-by-Step Return Process
Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order to initiate the return process. Please have your order number and reason for return ready.
Complete the Return Form
Fill out the Return Authorization Form provided by our customer service team. This form must be included with your return package.
Package Your Item Securely
Place the item in its original packaging with all tags, documentation, and the completed return form. Ensure the package is securely sealed to prevent damage during transit.
Ship Your Return
Ship the package to our returns center using a trackable shipping method. We recommend insuring the package for its full value.
Returns Address:
Casio Store Returns Center
2594 Elmwood Avenue
Mesa, US 85225
Inspection & Processing
Once received, our quality team will inspect the returned item within 3-5 business days. You will receive email notification of the inspection results.
Refund Information
| Processing Stage | Timeline |
|---|---|
| Return Receipt & Inspection | 3-5 business days |
| Refund Processing | 5-7 business days |
| Total Estimated Time | 8-12 business days |
Refund Method
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
- PayPal: 3-5 business days after processing
Please note that shipping charges are non-refundable, unless the return is due to our error or a defective product.
Exchange Process
We are pleased to offer exchanges for items of equal value. The exchange process follows the same steps as our return procedure, with the following additional considerations:
- Exchanges are subject to product availability
- If the desired exchange item is not available, we will issue a refund
- Price differences for higher-value exchanges will require additional payment
- Shipping charges for the exchange item will be the customer’s responsibility
International Returns
For our international customers, please note:
- Customs duties and international shipping costs are non-refundable
- You are responsible for any return shipping costs and customs documentation
- Please mark the return package as “Returned Goods” to avoid additional customs charges
- International refunds may take additional time to process due to banking procedures
Need Assistance?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Phone Support: Available upon request via email
This Shipping & Returns Policy was last updated in December 2024. We reserve the right to modify this policy at any time. Any changes will be reflected on this page with an updated revision date.