Our Commitment to Your Satisfaction

At Casio Store, we take pride in offering premium luxury timepieces and exquisite jewelry collections to our discerning global clientele. We understand that purchasing luxury items requires confidence in both the product and the purchasing experience. While we strive for perfection in every piece we deliver, we recognize that occasionally a return or exchange may be necessary.

Our Returns & Exchanges Policy has been designed with our sophisticated customers in mind, balancing flexibility with the protection needed for our high-value luxury items. We aim to make the process as seamless and transparent as possible, reflecting the premium quality of the products we offer.

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition Requirements: Unworn, undamaged, with original packaging and tags
  • Refund Processing: 5-7 business days after receipt and inspection
  • Return Shipping: Customer responsibility (except for defective items)
  • Special Note: Customized or personalized items cannot be returned

Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be in its original, unworn condition
  • All original tags, packaging, and documentation must be intact
  • The return must be initiated within 15 days of delivery
  • A valid proof of purchase must be provided
  • The item must not show any signs of wear, damage, or alteration

Non-Returnable Items

Based on our product offerings and customization services, the following items cannot be returned or exchanged:

  • Customized or personalized luxury watches and jewelry
  • Items with engraved elements or special modifications
  • G Shock Diamond series with custom settings
  • Any item that has been worn, damaged, or altered
  • Products missing original packaging, tags, or documentation

Step-by-Step Return Process

1 Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order to initiate the return process. Please have your order number and reason for return ready.

2 Complete the Return Form

Fill out the Return Authorization Form provided by our customer service team. This form must be included with your return package.

3 Package Your Item Securely

Place the item in its original packaging with all tags, documentation, and the completed return form. Ensure the package is securely sealed to prevent damage during transit.

4 Ship Your Return

Ship the package to our returns center using a trackable shipping method. We recommend insuring the package for its full value.

Returns Address:
Casio Store Returns Center
2594 Elmwood Avenue
Mesa, US 85225

5 Inspection & Processing

Once received, our quality team will inspect the returned item within 3-5 business days. You will receive email notification of the inspection results.

Refund Information

Refund Timeline

Processing Stage Timeline
Return Receipt & Inspection 3-5 business days
Refund Processing 5-7 business days
Total Estimated Time 8-12 business days

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Please note that shipping charges are non-refundable, unless the return is due to our error or a defective product.

Exchange Process

We are pleased to offer exchanges for items of equal value. The exchange process follows the same steps as our return procedure, with the following additional considerations:

  • Exchanges are subject to product availability
  • If the desired exchange item is not available, we will issue a refund
  • Price differences for higher-value exchanges will require additional payment
  • Shipping charges for the exchange item will be the customer’s responsibility

Return Authorization Request Template

Subject: Return Authorization Request – Order #[Your Order Number]

Email to: [email protected]


Dear Casio Store Customer Service Team,


I would like to request a return authorization for my recent purchase.


Order Information:

  • Order Number: [Please insert your order number]
  • Order Date: [Please insert order date]
  • Product Name: [Please insert product name]
  • Product SKU: [Please insert SKU if available]

Reason for Return:

  • [ ] Size/ Fit Issues
  • [ ] Product Damaged/ Defective
  • [ ] Different from Description
  • [ ] Changed My Mind
  • [ ] Other: [Please specify]

Preferred Resolution:

  • [ ] Full Refund
  • [ ] Exchange for [Please specify desired product]
  • [ ] Store Credit

I confirm that the item is in its original condition, unworn, and includes all original packaging and tags.


Please provide return instructions and authorization at your earliest convenience.


Thank you,

[Your Full Name] [Your Phone Number] [Your Email Address]

International Returns

As we serve customers globally (excluding certain remote areas), please note the following for international returns:

  • Customs duties and international shipping costs are non-refundable
  • You are responsible for any return shipping costs and customs documentation
  • Please mark the return package as “Returned Goods” to avoid additional customs charges
  • International refunds may take additional time to process due to banking procedures

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 24 hours during business days

Phone Support: Available upon request via email

This Returns & Exchanges Policy was last updated in December 2024. We reserve the right to modify this policy at any time. Any changes will be reflected on this page with an updated revision date.